Welcome to the Protea Plaza FAQ page! Here, we’ve answered some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to reach out to us!
1. What type of products do you sell?
We specialize in Mzansi-themed and trendy South African T-shirts. Our collection features bold designs inspired by South African culture, street style, and local trends. Whether you're looking for a fun saying or a stylish graphic, we’ve got the perfect tee for you!
2. How do I place an order?
Ordering from Protea Plaza is easy! Simply browse our online store, select your favourite T-shirt, choose your size and colour, and add it to your cart. Once you're ready, proceed to checkout where you'll be prompted to provide your shipping details and payment information.
3. Do you offer custom T-shirts?
Yes, we do! If you have a special design in mind, we offer customization services. You can upload your own image or design, and we'll turn it into a unique T-shirt for you. For custom orders, please get in touch with us through our contact form.
4. What sizes do your T-shirts come in?
We offer a wide range of sizes, from S to XXL, to ensure that everyone can find the perfect fit.
5. How long does shipping take?
The Courier Guy: 3 - 5 Working Days
Pep Store Paxi: 5 - 7 Working Days
PostNet: 3 - 5 Days
6. Do you ship internationally?
No, currently we only ship within SA
7. What is your return and exchange policy?
We want you to love your Protea Plaza T-shirt! If you're not completely satisfied with your purchase, you can return or exchange the item within 14 days of receipt, provided it’s in its original condition (unworn, unwashed, and with tags). Please see our Returns & Exchanges page for more details.
8. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your package directly through the courier service's website.
9. What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, EFT, and SnapScan. Our checkout process is secure to ensure your personal and payment information is always protected.
10. How do I care for my T-shirt?
To ensure your T-shirt lasts as long as possible, we recommend the following care instructions:
- Wash inside out with cold water
- Use mild detergent
- Avoid using bleach
- Tumble dry on low or hang to dry
- Do not iron directly on the printed area
11. Can I buy Protea Plaza T-shirts as a gift?
Absolutely! Our T-shirts make great gifts for friends and family. During checkout, you can select the option to mark your purchase as a gift, and we’ll make sure to exclude pricing details from the packaging.
12. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on our homepage to receive updates on new arrivals, exclusive promotions, and the latest news from Protea Plaza.
13. How do I contact customer service?
If you have any other questions or need assistance, you can contact our friendly customer service team via our contact page or by emailing us at support@proteaplaza.com.
At Protea Plaza, we’re dedicated to providing you with high-quality, locally-inspired apparel and exceptional customer service. If you have any other questions or concerns, don’t hesitate to reach out!
Thank you for shopping with us and supporting South African creativity! 🌍
